I purchased the family kit over 12 months ago.
Our first attempt was unsuccessful, we mixed the Alginate for too long and it set before we could get our hands in.
We were completely devastated when it didn’t work, I was in tears as I’d used money which was a gift to purchase the kit and couldn’t afford to purchase another.
I contacted Pasignia and a representative ever so kindly responded clarifying the instructions and sent us another alginate satchel free of charge.
This completely blew me away and wasn’t what I expected.
I was so very thankful however we were all too scared to give it another go.
Yesterday after 13 months I decided we had nothing to loose and gave it another go.
This time round we relaxed more, laughed and didn’t put pressure on ourselves about poses etc.
I actually didn’t mix the alginate enough this time however it didn’t matter, it just took a little longer to turn grey (I also used a kitchen whisk this time instead of an electric which worked perfectly).
I couldn’t and still can’t believe the end result, I am thrilled, as is my husband (which surprised me as he really wasn’t interested in doing this).
Our kids (3yrs & 6yrs) also LOVE the end result and show everyone as soon as they enter the house.
We have received such positive feedback when we show people.
It honestly makes me tear up every time I look at it. The detail is phenomenal. I will treasure it forever. Thank you Pasignia for giving us the opportunity to freeze in time the size our children’s tiny hands and a memory that will last a life time.
I’ll be eternally thankful.
Thank you also for your amazing and prompt customer service, your kindness and professionalism is definitely next level.
I highly recommend this product and company.
The only feedback I will say is we found the alginate mix time to be confusing as the video states you have two minutes to mix it, but the email clarification I received said you should not be mixing for more than a minute.
Keep that in mind and you won’t have a problem.
Thank you again, my heart is so full.