We are a Melbourne based business that ships from Melbourne.

Many of our commons questions are answered in our FAQs or videos. For example:

How long do we leave our hands in the alginate?

4 to 5 minutes.

Is this safe for kids or pets?

Yes it is.

Do you send an order confirmation or tracking number?

Yes we do. Please check your spam as occasionally our emails end up there.

Do you offer express shipping?

Yes we do. See options at checkout. If you postcode does not show any express shipping options, please specify what you would like to order and the shipping postcode so that we can provide a quote.

Do you offer a click and collect service or pick up location?

Unfortunately, we do not offer these services. Our express shipping options can be an option to consider.

If your questions are still not answered, please email us or fill in the contact form below and we will get back to you as soon as practical.

Our customer support email address is support@pasignia.com